"This translates charger messages into English and puts it in one update I can review in 5 minutes. We’re dedicating staff to solve the vehicle/charger interoperability issues Flip has highlighted."
Zero-Emission Fleet & Facilities Manager
Never miss an
EV charging issue again
Monitor EV charging 24/7, identify issues early, and increase uptime with Flip, your AI charging operations agent.
1
Charger health recap
3 new issues ⋅ Fri, Jan 9
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Trusted by top businesses
and electric fleets
"Flipturn's AI report is my go-to in the morning to see what I'm walking into. It's helped us identify and fix power module issues to keep chargers operational."
Director of Depot Operations
"I appreciate seeing these emails daily, it provides me a good snapshot of charger health, pinpoints issues, and helps me ensure all chargers are operational."
Supervisor, Transport Maintenance
The AI agent built to cut
through the noise
Flip analyzes thousands of OCPP logs, charging sessions, and error codes to pinpoint your operation’s most important issues.
01
Key trends
Flip reports data over time so you get the full picture of your charging operations.
02
All charger issues, one email
Flip monitors your charging 24/7, spots issues, and tracks them until resolution.
03
Recommended actions
Flip is trained on common OEM manuals and insights from industry experts.
Charger health recap
ACME Charging ⋅ Mon, Jan 5 ⋅ 3 new issues
Good morning,
Here's how your chargers performed from Jan 4, 7:00am to Jan 5, 7:00am PT.
- 304 charging sessions across 24 chargers
- 97.7% overall uptime, improved from 96.4% yesterday
- 77 total errors, increased 67 from yesterday
- Current charging port status: 24 operational, 4 out of service, 5 offline
– Flip
Long Beach
15 operational, 1 out of service, 0 offline
⚠️ New issues:
- Charger 2: 17 "CHARGER_ENGINE_OFFLINE" errors occurring in two clusters (2:31pm PT Jan 4 and 6:41am PT Jan 5), totaling approximately 53 minutes of faulted status. Port recovered and is now available. Uptime: 96.3%.
Chula Vista
6 operational, 1 out of service, 2 offline
✅ Resolved issues:
- Charger 15 had vehicle protocol errors but continued successful charging sessions afterwards.
- All errors during the reporting period were vehicle related. All affected chargers continued to have successful charging sessions after the errors occurred.
Ontario
3 operational, 2 out of service, 3 offline
🔄 Ongoing issues:
- Charger 6: Faulted since Dec 31 at 9:10pm PT due to excessive temperature in the CCS charging cable (vendor error F503: DC_CCS_OVERTEMP). This has been out of service for 6 days.
- Recommended action: Reset the charger on-site and contact ACME Electronics support if the issue persists.
Get your AI charging operations agent today
Flip is available on all plans. Existing customer? Log in to get started.
01
Customized to your operations
Train Flip to focus on what’s most important to you and align with your existing processes.
02
Secure and private
Your data is never used by us or partners to train AI models, and AI functionality is fully opt-in.
03
Go from reactive to proactive
Flip detects problems early so you can fix them before they impact your operations.
Frequently asked questions
What is Flip, and what does it do?
Flip is Flipturn's AI charging operations agent. It monitors your EV charging network 24/7, detects issues as they emerge, tracks them through to resolution, and sends a daily recap of your charging health. Rather than logging into a dashboard to find problems, Flip surfaces them to you with recommended actions based on OEM documentation and operational best practices.
How is Flip different from standard charger monitoring alerts?
Standard alerts notify you when something has already failed. Flip identifies patterns across your network before they become outages, catching recurring faults, degrading charger behavior, and trends that a threshold-based alert system would miss. It also consolidates all issues into a single daily digest rather than generating alert noise for every individual event.
What kinds of charger issues can Flip detect and recommend fixes for?
Flip analyzes OCPP logs and session data to detect faults, failed sessions, connectivity issues, and performance degradation across your charger network. Recommended actions are based on OEM manuals and insights from industry experts, so operators get specific remediation steps rather than raw diagnostic data.
Is my charging data used to train AI models?
No. Flipturn does not use your data to train AI models, and AI functionality is fully opt-in. Flip operates on your data privately.
Does Flip work with any EV charger brand?
Yes. Flip works with any charger connected to the Flipturn platform via OCPP 1.6J or OCPP 2.0.1. It analyzes OCPP log data at the protocol level and also supports proprietary integrations with specific hardware manufacturers.
Does using Flip require additional hardware or the Flipturn Controller?
No additional hardware is required. Flip is a software feature within the Flipturn platform and works via the cloud connection your chargers already use to communicate with Flipturn. It also works alongside the Flipturn Controller for sites that have one deployed.